Withdrawal from the contract

Annex 3 Withdrawal declaration form


Attachment No. 4


RIGHT OF WITHDRAWAL


When concluding a distance contract, Consumers (individuals) have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period shall expire after 14 days from the day on which the Consumer (private person) acquires possession of the goods or on which a third party other than the carrier and indicated by you acquires possession of the goods. To exercise the right of withdrawal, the Consumer (private person) must inform us of his/her decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax or e-mail). Consumers (private individuals) may use the model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for Consumers (private individuals) to send information concerning the exercise of their right of withdrawal before the withdrawal period has expired. Please send back the item without delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline shall be met if consumers (private individuals) send back the item before the period of 14 days has expired. Consumers (private individuals) shall only be liable for any diminished value of the item resulting from the use of the item other than what is necessary to establish the nature, characteristics and functioning of the item. We may withhold reimbursement until we receive the item or until you provide us with proof of its return, whichever event occurs first. Consumers (private individuals) will have to bear the direct costs of returning the item. Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without delay and in any event not later than 14 days from the day on which we are informed about your decision to exercise your right of withdrawal from this contract. We will reimburse you using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise with Consumers (individuals); in any event, Consumers (individuals) will not incur any fees in connection with this reimbursement. 



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